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Recommendations for detecting and eliminating spyware and virus problems Step One - Get the proper tools Make sure you have an Anti Virus Program installed here are two I recommend: AVG Free Anti Virus for Window Download the following Free spyware programs 1. Download and Install Ad-Aware SE Personal .
Some of the settings will need to be changed before your first scan 2. Click on the'world' icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list file so that it will find the most current adware and malware. 3. Once the update is finished click on the 'Gear' icon (second from the left at the top of the window) to access the preferences/settings window 1) In the 'General' window make sure the following are selected in green: *Automatically save log-file *Automatically quarantine objects prior to removal *Safe Mode (always request confirmation) Under Definitions: *Prompt to update outdated definitions - set the number of days 2) Click on the 'Scanning' button on the left and select in green : Under Driver, Folders & Files: *Scan Within Archives Under Select drives & folders to scan - *choose all hard drives Under Memory & Registry: all green *Scan Active Processes *Scan Registry *Deep Scan Registry *Scan my IE favorites for banned URL's *Scan my Hosts file 3) Click on the 'Advanced' button on the left and select in green: Under Logfile Detail Level: (all green) *include additional object information *DESELECT - include negligible objects information *include environment information Under Alternate Data Streams: *Don't log streams smaller than 0 bytes *Don't log ADS with the following names: CA_INOCULATEIT 4) Click the 'Tweak' button and select in green: Under the 'Scanning Engine': *Unload recognized processes during scanning *Scan registry for all users instead of current user only *Use permanent archive caching Under the 'Cleaning Engine': *Always try to unload modules before deletion *During removal, unload Explorer and IE if necessary *Let Windows remove files in use at next reboot *Delete quarantined objects after restoring *Disable manual quarantine if auto-quarantine is selected Under Safety Settings: *Reanalyze results after scanning before displaying results lists Under the Log Files: *Include basic Ad-aware SE settings in logfile *Include additional Ad-aware SE settings in logfile *Include reference summary in log file *Create log file for removal operations *PLEASE DO NOT CHECK - Include module list in log file *Include alternate data stream details in log file Under Misc Settings: *Dump details about unhandled exceptions to disk *Play sound at scan completion if scan locates critical objects 4. Click on 'Proceed' to save the settings. 5.Close ALL windows except Ad-Aware SE 6. Click 'Start' *Choose:'Perform Full System Scan' *DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat. 7. Click 'Next' and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically. 8. If Ad-Aware SE finds bad entries in the registry or bad files, you will receive a list of what it found in the window 9. Save the log file when it asks and then click 'finish' 10. REBOOT to complete the removal of what Ad-Aware SE found Spybot Search & Destroy Make sure you have the latest updates for windows Step Two Ran the above scans an still having problems? Hijack this to to the Rescue! New stuff comes out at a rapid pace and spyware killers can't include all of them on the spot. So a certain amount of time needs to pass between the spotting of a new spyware and its inclusion in the spyware killers. Save highjackthis to it's own folder on your hard drive like; C:\Highjack\highjackthis.exe IMPORTANT - Make sure your browser is closed - If you ran any of the above programs, reboot before you run highJackthis Webmistress@skyline-design.com |
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